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Answers, plainly
Frequently asked questions
Everything travellers ask us before they apply — and the honest answer to each one.
Help · Planning · Assurances
Questions travellers ask before they apply
Everything you need to know about our custom planning and expedition operations.
Are you a government website?
No. The Horizon Luxe is an independent assistance service. We are not affiliated with any immigration authority, and you can always apply directly through the official channel — often at a lower cost or free of charge.
When should I apply?
You can start now. We hold completed applications and file them inside the correct submission window for your arrival date, so applying early is safe and never causes a document to expire before you travel.
Is the government fee included in your price?
Any government fee is passed on at cost and shown as its own line at checkout. Our service fee is listed separately so you can always see what you are paying us and what you are paying the authority.
Can I apply for my whole family?
Yes. Add each traveller in the same application and every traveller receives their own document, while keeping the group together on one order.
What if I need to change something after paying?
Contact support with your reference. If we have not filed yet we can usually fix it, and if we made the error we will correct and refile at no extra charge.
Destination-specific questions
Each authority has its own rules. These are the questions that come up most for the destinations we support.
Thailand
Destination detailsDo I still need to queue at immigration?
Yes. An arrival card is a declaration, not an entry permit. Immigration officers still make the final decision at the border.
When should I apply?
You can apply up to 30 days before arrival. We hold completed applications and file them within the correct window, so applying early is safe.
Sri Lanka
Destination detailsIs the government fee included?
Still have a question?
A real person answers every message. Tell us where you are going and we will point you at the right document.